FAQs

    • Q- How much is shipping?
      A-       We Offer FREE Express Delivery: To USA and Rest of World

      Q- How long does shipping take?
      A- All orders are shipped within 1-3 business days
    • Shipping: Orders will be delivered within 3-7 days
    • Shipping: Rest of World orders will be delivered within 3-7 days
    • Q- Where is my order?
      A-       You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
    • Q- What is my tracking number?
      A:       This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
    • Q - I've lost my tracking number. What can I do?
      A:       Simply contact us at support@blackboxnz.com with your full name and mailing address, and we will resend your confirmation number.
    • Q- How can I make changes to my order?
      A-       If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
    • We Can Change:
    • - Your delivery details
      - Your name
      - Your email
      - Your phone number
    • Q- How can I cancel my order?
    • A- You must contact us within 12 hours.
      -We cannot cancel your order once it has already been shipped.
    • Q - What is your return policy?
      A:       Please see our refund and Return Policy by clicking on this link: Refund Policy
    • Q - Who do I contact if there's something wrong with my order?
      A:      If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@blackboxnz.com.com
    • Contact us
      If we still haven't managed to answer your question please feel free to contact us at support@blackboxnz.com and we'll get back to you within 24hrs!